OPEN – Customer Service Coordinator

Customer Service Coordinator

This position performs advanced customer service tasks for corporate and private aircraft customers. Personalizes the delivery of service to meet the specific needs of the customer. Assists with customer service and basic line service duties as needed inside the terminal and outside on the aircraft ramp. Insures that “VIP” service is provided to all arriving and departing aircraft. Insures that vehicles are pre-positioned, catering orders are accurate and services are rendered in a timely manner.

Oversees, directs and schedules the Ramp Customer Service Representatives (CSRs) and coordinates their activities to insure that all services are delivered to customers. Assists management in development, training, evaluating, counseling, motivating and coaching Ramp CSRs; serves as a role model and first point of contact. Performs other duties as assigned.

Associate’s degree (A.A.) or equivalent from two-year college or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience. Must be able to operate: radio, credit card machines, telephones, computers and various other office machines. Basic knowledge of aviation/airport operations helpful. Must be highly familiar with the local area and be able to refer/provide directions to people to specific locations. Must have strong multitasking skills and creative thinking. Must have excellent people skills and be able to maintain a professional positive working attitude during stressful situations in this fast-paced environment. The ideal candidate will be high energy and capable of performing the physical activities of the position including frequent lifting of 50 or more pounds. Must have a valid Florida driver’s license. Previous customer service supervisory experience preferred.

This position is open until filled. Starting pay $19.15 hourly.

All positions require a valid driver’s license.  EOE/V/H/Male/Female/Drug-Free Workplace.  Certain service members and veterans, and the spouses and family members of the service members and veterans, receive preference and priority in employment and are encouraged to apply for the position being filled.

If you are interested in employment with the Authority, you may pick up an application package at our offices noted below or access it by clicking on the following links:

  • Job Description – click here
    • Employment Application – click here
    Please note that our Employment Application is a typeable form but not all browsers support this function – you           may need to download the form to your computer in order to fill it out.
  • Notice To Applicants – click here
    • Veterans’ Preference Application – click here
    (For More Information go to www.floridavets.org/benefits/veteranspref.asp)

If you download the application, either print the application and fill it out manually or fill out the typeable application form online (remember to save it to your computer, especially if you plan to return to it at a later time).  You must sign page 5 of the application in order for it to be processed.

Please mail, fax, hand deliver, or email your application package to:

City of Naples Airport Authority
Administration Office – 2nd Floor
160 Aviation Drive North
Naples, FL 34104
Fax No. 239-643-4084
Email:   administration@flynaples.com

Please note that Florida has a very broad public records law. Most written communications to or from Naples Airport Authority officials and employees regarding Authority business are public records available to the public and media upon request.  Your email communications and email address may, therefore, be subject to public disclosure.

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