OPEN POSITION – CUSTOMER SERVICE COORDINATOR I
The Customer Service Coordinator insures that “VIP” service is provided to all arriving and departing aircraft. This position performs advanced customer service tasks for corporate and private aircraft customers. Personalizes the delivery of service to meet the specific needs of the customer. Assists with customer service and basic line service duties as needed inside the terminal and outside on the aircraft ramp. Insures that vehicles are pre-positioned, catering orders are accurate and services are rendered in a timely manner. Performs other duties as assigned.
Associate’s degree (A.A.) or equivalent from two-year College or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience. Previous customer service experience preferred. Must be able to operate: two-way radio, credit card machines, telephones, computers and various other office machines. Basic knowledge of aviation/airport operations helpful. Must be highly familiar with the local area and be able to refer/provide directions to people to specific locations. Must have strong multitasking skills and creative thinking. Must have excellent people skills and be able to maintain a professional positive working attitude during stressful situations in this fast-paced environment, and maintain high degree of situational awareness. The ideal candidate will be high energy and capable of performing the physical activities of the position including working outdoors more than 60% of the time and frequent lifting of 50 or more pounds. Must have a valid Florida driver’s license.
Applications accepted until position is filled. Starting pay $17.36-$20.87 hourly depending on experience.
Application and job description available at the City of Naples Airport Authority, website: https://flynaples.com or in the Administration Office, 160 Aviation Drive North, Naples FL 34104. EOE/V/DFW. Must be able to obtain a Florida driver’s license within the first thirty days of employment. EOE//Male/Female/Pre-employment drug screening will be required. Provides for veterans’ preference for eligible positions.
Please note that our Employment Application is a typeable form but not all browsers support this function – you may need to download the form to your computer in order to fill it out.
If you click to download the application, either print the application and fill it out manually or fill out the application form on-line and print it. You can save the application to your computer by doing a “save as” if you plan to return to it at a later time.
If you are interested in employment with the City of Naples Airport Authority you may print out the “Notice to Applicants” and application by clicking on the links below.
- Notice To Applicants
- Veterans’ Preference Application
- For More Information go to www.floridavets.org/benefits/veteranspref.asp
You must sign page 5 of the application in order for it to be processed.
Mail, fax (239) 643-4084, scan and print, or bring your application to the General Aviation Terminal located at 160 Aviation Drive North, Naples, Florida, 34104.