STRATEGIC PLAN

FY 2017-2021    Revised December 20, 2018

VISION STATEMENT

Connecting people to the Paradise Coast through an exceptional airport experience.

MISSION STATEMENT

We serve to operate, develop and maintain the Naples Airport with a commitment to enhancing the quality of life throughout the community.

VALUES

AGILE organization
PASSIONATE in service to our community
FOCUSED on excellence
COLLABORATIVE decision making
ACCOUNTABLE for our actions
RESPECTFUL of one another, customers and citizens
ETHICAL standard of conduct
STEWARDSHIP of financial, social and environmental resources

GUIDING PRINCIPLES

Provide service excellence every day

Committed to sustainability

Foster a valued, engaged and empowered workforce

GOAL #1

Provide a safe, modern and efficient airport and fixed base operator

OBJECTIVES

  • Plan, develop, and maintain facilities that meet customers current needs, anticipates future demands, and preserve the utility of the airport
  • Employ a proactive approach to workplace and operational safety, maintenance and security
  • Innovate in preserving the environment and natural resources

GOAL #2

Be an engaged, responsive partner in service to our community

OBJECTIVES

  • Mitigate adverse impacts of aircraft noise on all the communities surrounding the airport to the extent feasible
  • Improve voluntary curfew compliance
  • Increase awareness about the value of the airport, noise abatement efforts, and honor aviation’s historical contributions

GOAL #3

Strengthen the airport’s economic vitality

OBJECTIVES

  • Assure the fiscal health and integrity of the Naples Airport Authority
  • Deliver internal and external customer service that anticipates and surpasses expectations
  • Ensure business continuity

GOAL #4

Equip employees and leaders to excel today while preparing for tomorrow

OBJECTIVES

  • Promote a values-centered culture in order to better serve our employees, customers and community
  • Offer progressive opportunities for employee and leadership development
  • Inspire the next generation of aviation professionals